Communications

Getting Matterhorn Support

Trying to install and use Matterhorn, but running into problems? Below are the recommended mechanisms for getting help:

  1. Search the mailing list archives, to see if someone else has already gotten support for the same issue.
  2. Send an email to matterhorn-users@opencastproject.org - subscription is required.
  3. Log into #opencast on IRC and ask for help.
  4. Submit your support request or bug report in Jira ("Create new issue")

Mailing Lists

The Opencast Community and the Matterhorn project rely heavily on the use of mailing lists for communication across the team. There are 3 primary mailing lists available:

List

Who should subscribe

Links

Opencast Community
community@opencastproject.org
  • Anyone wanting to engage in general discussion around open, scalable, and sustainable podcast/webcast solutions and best practices for higher education
  • Anyone interested in receiving updates on the Matterhorn project
  • All Matterhorn Team members

Subscribe

Archives
Matterhorn Users
matterhorn-users@opencastproject.org
  • Anyone who is testing or using Matterhorn and need support around installation, configuration and implementation
  • Anyone who wants to support others who are using Matterhorn
NOTE: As a community support group, all subscribers are encouraged to help out with any support needs that come across the list.

Subscribe

Archives
Matterhorn Project
matterhorn@opencastproject.org
  • Anyone interested in detailed day-to-day progress of Matterhorn
  • Anyone interested in contributing to the Matterhorn development effort
  • All Matterhorn Team members
NOTE: You should also be subscribed to the Community list, as some important announcements about Matterhorn will only be sent to the Community list. We assume everyone on the Matterhorn@ list is also on the Community@ list

Subscribe

Archives

Additional mailing lists

A number of other working groups have emerged, for which additional mailing lists were created. Anyone who is interested in following the work of these groups is invited to subscribe.

List

Focus

Links

Metadata
metadata@opencastproject.org

 A working subgroup of the Opencast Community who are interested in issues about metadata for academic audio-visual media

Subscribe

Archives
Matterhorn Infrastructure
infra@opencastproject.org		 Focused on supporting the infrastructure that supports Opencast Community and the Matterhorn project.

Subscribe

IRC Channel #opencast

On irc.freenode.net, the chat group #opencast is used by the developers for group chat.

Recommended IRC client software: Mac-Colloquy, PC-Pidgin. If you're new to IRC, this IRC primer should help get you started.

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